Exclusive Interview with Mr.Lallan Gupta, Information Technology Manager at Radisson Blu MBD Hotel, Noida
industry VIEWS: Sir, as an IT manager of such a prestigious hotel, as per your view what is the role of technology during this period and how it will support in future and is there any challenge also expecting?
Mr.Lallan Gupta: Technologies plays a very important role now and in future as well. The Covid-19 has fasten the need to use technology to allow least contact with humans, some of the examples are:
- Contact-less check-in, check-out.
- Applications for room management to connect all the switches in the room and bathroom to avoid touch
- Live views on display in each room and guest areas of restaurant, pool, bars etc. to maintain social distancing.
- Contact-less ordering system.
- Digital payments methods.
- Kitchen Display solution need to be implement at each segment of properties which helps in social distancing.
- Virtual meeting solution.
- Virtual training solution
- Contact-less elevator
- Contact-less door opening
- Digital newspaper
- Face mask recognition system
The challenge here is change in guest priorities and behaviours . Today’s guests are less interested in low price and now their priorities are more on health, safety, social distancing, less touch or touch free environment etc. So hotels need to meet the guests expectations. Else they can manage their business travel needs through technology and guest will avoid personal travel.
industry VIEWS: What is the change in guest behaviour you noticed?
Mr.Lallan Gupta: This is a very good question actually prior to covid, guest used to book their room few months in advance. But now this practice of booking change to last minute booking. So it is very difficult for the team to adjust, but now industry is used to this new pattern. So, these are basically new learning for us.
industry VIEWS: What lesson for industry from this pandemic and how it will support in future crisis management?
Mr.Lallan Gupta:See it is very clear that hospitality is the one who effected first from this Covid and we people are managing things very hard and will recover at last, so definitely we will learn a lot of lessons from this which will surly help us as a case study in future as this is a biggest disaster till now and we always learn from our tough time. There are lot of things we learnt from this but the most important learning is time management, quick decision making and multi-tasking.
industry VIEWS: What is the most common issue faced by everyone during this period?
Mr.Lallan Gupta:As per my point of view the universal problem which arise is communication due to compelled remote working for long duration.
industry VIEWS:What is your view about international travellers to india ?
Mr.Lallan Gupta:Regarding this I feel it will take some time for international business to return, so domestic guest and tourism will be now important than ever.
Interview with Mr.Hoshiyar Singh on The impact of Covid-19 on Hospitality Industry
Mr.Hoshiyar Singh: There are many questions, but the most important one is how our economy and industry re-boost as quickly as possible? The standstill situation is very dangerous for the industry. Funds are running out, employees are very worried. We need be very careful and manage the resources very smartly and carefully.
Interview with Mr.Arvind Raj on Hospitality in a new Touch-free world by maintaining traditional culture.
For the hospitality industry and hoteliers now need to start focusing on the recovery process and for that we need to think of guest safety. And for guests to stay in your property, they need to trust you and the processes you’ve put in place, and for this Touch free Solution will play a very vital role in this.
Interview with Mr. Hemchandra Shrivastava, On Hospitality learned “Do more with less.”
Recently I saw one of the post of Cogwave where they shared the concept of Touch free Food delivery solution and the best part is that hotels and restaurant can limit their dependency on food delivery partners and increase their revenue So, the revenue goes up as dependency goes down.
Interview with Mr.Devendra Malik MD of Nadiya Parao Resort on Crisis Management
We industry VIEWS a unit of Cogwave PMS today got an opportunity to talk to Mr.Devendra Malik MD of Nadiya Parao Resort the best resort in Jim Corbett a luxury property, alongside the magnificent river Kosi at just 5 minutes’ drive from the Bijrani Safari Zone of the Jim Corbett National Park.
The best part of team cogwave is that they are 24X7X365 ready to support even for any new requirement as well we requested so many 3rd party interface with them and Cogwave always delivered the same to us on time.
The POS solution of Cogwave PMS enables you to retain your guests in comparision your compititors as your guests now no longer need to wait for or call out to busy waiter.
Cogwave PMS is a best technology partner to choose from the Hotel ERP Indian market as it enable to stay ahead from your compititors, this is our experience with team cogwave.
The hospitality need to focus on the switch in guest behaviour to reshape and recover & the best way is Cogwave Touch free PMS solution
Leader is an image of any organization, we have seen the leadership of team Cogwave he is very transparent, honest, focus and the best part is he never say no to anyone always respect to others, so this imageyou can see in each team member of Cogwave and this made them different from others
Switching to Cogwave PMS not only helped us to increase our revenue but also improved our guest experience with a unique Guest Application that is very simple, user friendly and a great UI.
Trust is a factor which is actually very important to run a business and that is we have on Cogwave PMS and this we developed over a period of time after their solutions and a great support experience from their team members.
After using so many PMS solutions finally we stick to Cogwave PMS and we are very happy and satisfied now with our decision as they have wide range of solutions and more importantly team Cogwave are very innovative in terms of technology.
Our industry is now in a crisis management stage and we are very happy that we are with Cogwave PMS and using their Touch free solution it’s really helping us a lot.
We really thankful to Cogwave PMS to support us in all stages where we need some customize solution and the best part is they always deliver on time and even sometime before time.
We experienced to Cogwave various solution including cloud, on-premise, mobile, touchfree and it’s a great product covers all the operational aspect of the property.
Since we implimentedCogwave PMS, our management team are able to get real time reports as per their needs which actually help them to take better decision. Cogwave PMS reporting helps us to reach at a new height and the best part is their report customization process is very flexible.
The food delivery solution of Cogwave PMS is a wonderful and a gamechanger for us since we implimented this our revenue and market value increased as now we do not have to depend on any other food delivery platform.
We are using Cogwave PMS from past few years and we must say that it is the best PMS if we compare from the other renowned PMS available in the market.
Cogwage PMS is well equipped solution for all type of properties we recommend Cogwave PMS to everyone.