industry VIEWS

Exclusive Interview with Mr.Lallan Gupta, Information Technology Manager at Radisson Blu MBD Hotel, Noida

industry VIEWS: Sir, as an IT manager of such a prestigious hotel, as per your view what is the role of technology during this period and how it will support in future and is there any challenge also expecting?

Mr.Lallan Gupta: Technologies plays a very important role now and in future as well. The Covid-19 has fasten the need to use technology to allow least contact with humans, some of the examples are:

  1. Contact-less check-in, check-out.
  2. Applications for room management to connect all the switches in the room and bathroom to avoid touch
  3. Live views on display in each room and guest areas of restaurant, pool, bars etc. to maintain social distancing.
  4. Contact-less ordering system.
  5. Digital payments methods.
  6. Kitchen Display solution need to be implement at each segment of properties which helps in social distancing.
  7. Virtual meeting solution.
  8. Virtual training solution
  9. Contact-less elevator
  10. Contact-less door opening
  11. Digital newspaper
  12. Face mask recognition system

The challenge here is change in guest priorities and behaviours . Today’s guests are less interested in low price and now their priorities are more on health, safety, social distancing, less touch or touch free environment etc. So hotels need to meet the guests expectations. Else they can manage their business travel needs through technology and guest will avoid personal travel.


industry VIEWS: What is the change in guest behaviour you noticed?

Mr.Lallan Gupta: This is a very good question actually prior to covid, guest used to book their room few months in advance. But now this practice of booking change to last minute booking. So it is very difficult for the team to adjust, but now industry is used to this new pattern. So, these are basically new learning for us.


industry VIEWS: What lesson for industry from this pandemic and how it will support in future crisis management?

Mr.Lallan Gupta:See it is very clear that hospitality is the one who effected first from this Covid and we people are managing things very hard and will recover at last, so definitely we will learn a lot of lessons from this which will surly help us as a case study in future as this is a biggest disaster till now and we always learn from our tough time. There are lot of things we learnt from this but the most important learning is time management, quick decision making and multi-tasking.


industry VIEWS: What is the most common issue faced by everyone during this period?

Mr.Lallan Gupta:As per my point of view the universal problem which arise is communication due to compelled remote working for long duration.


industry VIEWS:What is your view about international travellers to india ? 

Mr.Lallan Gupta:Regarding this I feel it will take some time for international business to return, so domestic guest and tourism will be now important than ever.

Interview with Mr.Hoshiyar Singh on The impact of Covid-19 on Hospitality Industry

Mr.Hoshiyar Singh: There are many questions, but the most important one is how our economy and industry re-boost as quickly as possible? The standstill situation is very dangerous for the industry. Funds are running out, employees are very worried. We need be very careful and manage the resources very smartly and carefully.

Interview with Mr.Arvind Raj on Hospitality in a new Touch-free world by maintaining traditional culture.

For the hospitality industry and hoteliers now need to start focusing on the recovery process and for that we need to think of guest safety. And for guests to stay in your property, they need to trust you and the processes you’ve put in place, and for this Touch free Solution will play a very vital role in this.

Interview with Mr. Hemchandra Shrivastava, On Hospitality learned “Do more with less.”

Recently I saw one of the post of Cogwave where they shared the concept of Touch free Food delivery solution and the best part is that hotels and restaurant can limit their dependency on food delivery partners and increase their revenue So, the revenue goes up as dependency goes down.

Interview with Mr.Devendra Malik MD of Nadiya Parao Resort on Crisis Management

We industry VIEWS a unit of Cogwave PMS today got an opportunity to talk to Mr.Devendra Malik MD of Nadiya Parao Resort the best resort in Jim Corbett a luxury property, alongside the magnificent river Kosi at just 5 minutes’ drive from the Bijrani Safari Zone of the Jim Corbett National Park.

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