Front Office

One of the critical point in hospitality industry which serves as the interface between property and the guests. Due care must be taken to manage front office to ensure excellent guest experience while maximizing the revenue aspects.

  • Intuitive, mobile friendly front office management module
  • Smooth ‘check-in’ and ‘check-out’ operations
  • Industry standard processes for effective front office management.
  • hotel management software on private cloud
  • Agile and robust IT ecosystem

Mobile -Check-In / Check-Out (For Property):

Cogwave PMS provides modern application for mobile devices, tablets, smartphones for check in / check out purpose for the front office staff  which accelerate your process check in / check out from anywhere. This application meets the growing need of current world. The best part is it is user friendly where no special technical skills required.

Advantages:

  • Increase revenues
  • Connects constantly with guests and increase networking around the world.
  • Improve guest satisfaction
  • Simplify travel thus receiving more guests
  • Create trust-based relations with guest.
  • Establish competitive advantage helping in recognizing as a smart and progressive property.
  • Take care of guest’s pre-arrival needs to departure and beyond

Touch Free Check in (For Guest):

The hospitality industry still reeling under the effects of huge public health scare, requires innovative approaches to comfort guests, keeping this in mind, Cogwave PMS offers a unique touch-free technology for front office check-in, check–out process.

  • Check-in
  • Update their profile
  • Make payment
  • See their detail in the folio
  • Ordering food
  • Check–out
  • Feedback

As soon as customer walks in to the reception, guest needs to scan QR Code or will receive a link in their registered mobile Number with OTP ,As soon as the customer clicks on the link an application will be opened where guest needs to fill in the GRC (i.e., Name, Address, Photo ,Signature , ID proof etc.)

After completion of the above process, Guest can make Advance Payment, Check Guest Folio, Order Food & at the time of checkout Guest can proceed to make the Payment & also give them valuable Feedback through the Application.

 

One of the critical point in hospitality industry which serves as the interface between property and the guests. Due care must be taken to manage front office to ensure excellent guest experience while maximizing the revenue aspects.

  • Intuitive, mobile friendly front office management module
  • Smooth ‘check-in’ and ‘check-out’ operations
  • Industry standard processes for effective front office management.
  • hotel management software on private cloud
  • Agile and robust IT ecosystem

Mobile -Check-In / Check-Out (For Property):

Cogwave PMS provides modern application for mobile devices, tablets, smartphones for check in / check out purpose for the front office staff  which accelerate your process check in / check out from anywhere. This application meets the growing need of current world. The best part is it is user friendly where no special technical skills required.

Advantages:

  • Increase revenues
  • Connects constantly with guests and increase networking around the world.
  • Improve guest satisfaction
  • Simplify travel thus receiving more guests
  • Create trust-based relations with guest.
  • Establish competitive advantage helping in recognizing as a smart and progressive property.
  • Take care of guest’s pre-arrival needs to departure and beyond

Touch Free Check in (For Guest):

The hospitality industry still reeling under the effects of huge public health scare, requires innovative approaches to comfort guests, keeping this in mind, Cogwave PMS offers a unique touch-free technology for front office check-in, check–out process.

  • Check-in
  • Update their profile
  • Make payment
  • See their detail in the folio
  • Ordering food
  • Check–out
  • Feedback

As soon as customer walks in to the reception, guest needs to scan QR Code or will receive a link in their registered mobile Number with OTP ,As soon as the customer clicks on the link an application will be opened where guest needs to fill in the GRC (i.e., Name, Address, Photo ,Signature , ID proof etc.)

After completion of the above process, Guest can make Advance Payment, Check Guest Folio, Order Food & at the time of checkout Guest can proceed to make the Payment & also give them valuable Feedback through the Application.

 

Reports Highlight:

  1. Business Source Report
  2. Company Contribution Report
  3. Market Segment Report
  4. Month-Wise Room Position
  5. Sales Executive Report
  6. Business on Book
  7. Flash Report
  8. Manager Report
  9. Occupancy Analysis
  10. Occupancy Statics
  11. Occupancy Forecast

12.Guest Analysis Report
13.Reservation Report
14.NCK Summary
15.Room wise Income Analysis
16.Repeat Guest
17.Unbilled Revenue Report
18.GST Report
19.Plan wise Report
20.Pickup Report
21.Flash Budget Report
22.Month End Report / Month End Productivity Report

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